Last updated: January 2026
Medical Pros LTD (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit www.medicalpros.co.uk or engage with our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection laws.
Who We Are
Data Controller: Medical Pros LTD
Registered Address: 21a Hardshaw Street, St Helens, WA10 1QX
Company Registration Number: 12129141
ICO Registration Number: ZA551439
Email: info@medicalpros.co.uk
Medical Pros LTD operates as a medical agency supporting law firms with medico-legal reporting, expert instruction, rehabilitation services, and related support.
What Personal Data We Collect
We may collect and process the following categories of personal data.
Personal identification data
Name, job title, organisation, email address, telephone number, and postal address.
Case-related and professional data
Information provided by solicitors or legal professionals, case reference details, and expert instruction information.
Special category data
Where required for our services, we may process special category data, including medical information, health records, and psychological or diagnostic information. This data is handled with enhanced safeguards and only where lawful and necessary.
Technical data
IP address, browser type and version, device information, pages visited, and interaction data.
How We Collect Personal Data
We collect personal data when you contact us via our website, email, or telephone, when law firms instruct us or provide case details, when medical experts or service providers engage with us, and through cookies and similar technologies used on our website.
How We Use Personal Data
We use personal data to provide medico-legal reporting services, arrange medical examinations, diagnostics, and rehabilitation, instruct and liaise with medical experts, communicate with solicitors, experts, and service providers, manage appointments, reports, and case administration, comply with legal and regulatory obligations, and improve our website and services.
Lawful Bases for Processing
We process personal data under one or more of the following lawful bases: performance of a contract, compliance with legal obligations, legitimate interests related to business operations and service delivery, explicit consent where required for special category data, and the establishment, exercise, or defence of legal claims.
How We Share Personal Data
We may share personal data with instructed medical experts and clinicians, rehabilitation and diagnostic service providers, law firms and legal representatives, and regulatory or supervisory authorities where required. Personal data is only shared where necessary, and all third parties are required to handle data securely and lawfully.
Data Security
We implement appropriate technical and organisational measures to protect personal data, including secure systems, access controls, restricted access to sensitive information, secure data transfer methods, and staff training on data protection. These measures are designed to prevent unauthorised access, loss, or misuse of personal data.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, or contractual requirements. Retention periods may vary depending on the nature of the data and the services provided.
Your Data Protection Rights
Under UK data protection law, you have the right to access your personal data, request correction of inaccurate data, request erasure of your data where applicable, restrict processing, object to processing, request data portability, and withdraw consent at any time where consent is the lawful basis. To exercise these rights, please contact us using the details provided below.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse website usage, and enhance user experience. You can manage or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites, and we encourage you to review their privacy policies before providing any personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our services. Any updates will be published on this page, and the “Last updated” date will be amended accordingly.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact us.
Email: info@medicalpros.co.uk
Post: Medical Pros LTD, 21a Hardshaw Street, St Helens, WA10 1QX
If you are not satisfied with our response, you have the right to raise a complaint with the Information Commissioner’s Office (ICO).
