Last updated: January 2026
This Confidentiality Policy explains how Medical Pros LTD protects confidential information entrusted to us by law firms, medical experts, service providers, and other stakeholders. It applies to all employees, contractors, and third parties who access confidential information on behalf of Medical Pros LTD.
Purpose of This Policy
The purpose of this policy is to ensure that all confidential information is handled with the highest level of care, discretion, and security, reflecting the sensitive nature of medico-legal work and the trust placed in us by our clients.
About Medical Pros LTD
Medical Pros LTD
21a Hardshaw Street, St Helens, WA10 1QX
Company Registration Number: 12129141
ICO Registration Number: ZA551439
Email: info@medicalpros.co.uk
Medical Pros LTD provides medico-legal support services to law firms, including medical reporting, expert instruction, rehabilitation coordination, diagnostics, and related services.
What Is Confidential Information
Confidential information includes, but is not limited to:
- Client and solicitor information
- Case details and legal instructions
- Medical records and health information
- Expert reports and opinions
- Personal data and special category data
- Commercial, operational, and business information
Confidential information may be written, electronic, verbal, or otherwise recorded.
Confidentiality Obligations
All individuals working for or on behalf of Medical Pros LTD are required to:
- Treat all confidential information as strictly private
- Use confidential information only for authorised business purposes
- Avoid unauthorised disclosure to third parties
- Take reasonable steps to prevent accidental loss, misuse, or access
Confidentiality obligations continue even after employment or contractual relationships end.
Access to Confidential Information
Access to confidential information is restricted to authorised personnel on a need-to-know basis. Access rights are reviewed regularly and adjusted where roles change or access is no longer required.
Sharing Confidential Information
Confidential information is shared only where necessary to deliver services. This may include sharing information with:
- Instructed medical experts and clinicians
- Rehabilitation and diagnostic providers
- Law firms and legal representatives
Information is shared securely and only to the extent required for the specific purpose.
Data Security and Confidentiality
Medical Pros LTD implements appropriate technical and organisational measures to protect confidentiality, including secure systems, access controls, secure data transfer methods, and staff training. These measures align with our Data Protection and Information Security policies.
Breach of Confidentiality
Any suspected or actual breach of confidentiality must be reported immediately. Breaches are investigated promptly, and appropriate steps are taken to mitigate risk, notify affected parties where required, and comply with legal and regulatory obligations.
Training and Awareness
All staff and relevant third parties receive training on confidentiality obligations and best practices, ensuring awareness of responsibilities when handling sensitive medico-legal information.
Review of This Policy
This Confidentiality Policy is reviewed regularly and updated as necessary to reflect changes in law, regulation, or business practices.
Contact Details
If you have any questions about this Confidentiality Policy or concerns regarding confidentiality, please contact:
Email: info@medicalpros.co.uk
Post: Medical Pros LTD, 21a Hardshaw Street, St Helens, WA10 1QX
